Privacy Policy
Free AI Video Upscaler — upscalex.video (web) and the Free AI Video Upscaler Android app
The short version
Your videos are never uploaded to our servers. All video processing happens entirely on your device using your GPU. We have no account system and collect no personal information. The only data we collect is anonymous usage analytics and anonymous error reports to help us fix bugs.
Owner and Data Controller
Katana Video Inc.
801 Travis Street, Suite 2101 #1064
Houston, TX 77002
Contact: [email protected]
What we do NOT collect
- Your videos or any content you process — these never leave your device
- Your name, email address, or any other personal information
- Your account credentials — there is no account system
- Your IP address
What we do collect
Anonymous usage analytics
We collect anonymous page view and usage data to understand how many people use the tool and which features are used. This data contains no personally identifiable information.
- Web: Google Analytics (Google LLC) and Plausible Analytics (self-hosted by us on Digital Ocean).
- Android app: Firebase Analytics (Google LLC).
Anonymous error and performance logs
When a video fails to process, we log anonymous technical information to help us diagnose and fix the problem. This data contains no personally identifiable information and no video content.
Logged fields include: browser name and version, operating system, device type (mobile/desktop), GPU backend (WebGPU/WebGL), video duration, video resolution, video file size, and the error message and stack trace.
These logs are stored on Amazon Web Services (AWS) (Amazon Web Services, Inc., United States) and are automatically deleted after 90 days.
Language preference (web only)
The web version stores your selected display language in your browser's localStorage. This data never leaves your device.
Third-party services and their privacy policies
- Google Analytics / Firebase (Google LLC, United States) — Privacy Policy
- Plausible Analytics (self-hosted by us; data stored on Digital Ocean, Inc., United States) — Digital Ocean Privacy Policy
- Amazon Web Services (Amazon Web Services, Inc., United States) — Privacy Policy
Data retention
Anonymous error logs stored on AWS are automatically deleted after 90 days. Analytics data retention is governed by the respective third-party services listed above.
Children's privacy
This application is not directed at children under 13. We do not knowingly collect any information from children.
Your rights (GDPR / EEA users)
Because we do not collect personal data, most GDPR rights (access, erasure, portability) do not apply in practice. If you have any questions or concerns about data processing, contact us at [email protected] and we will respond within one month.
Changes to this policy
We may update this policy from time to time. The date of the last update is shown below. Continued use of the application after changes constitutes acceptance of the updated policy.
Last updated: March 7, 2026